Shipping policy

Last updated: 17 September 2026

Thank you for shopping with Gamezon Australia. This Shipping Policy explains how we process, dispatch and deliver your order.

Order Processing

Orders are generally processed within 1–4 business days, excluding weekends and Australian public holidays.

After your order has been processed, it will be sent to one of our fulfilment partners for packing and dispatch. During sales, holidays, product launches or other high-volume periods, processing may take longer.

You will receive a dispatch confirmation email containing tracking information when it becomes available.

Where Orders Are Shipped From

Gamezon Australia works with Australian and international fulfilment partners. Depending on product availability, your order may be shipped from a warehouse located in Australia, China or another country.

The shipping origin may differ between products. Ordering from Gamezon Australia does not necessarily mean that every product will be dispatched from within Australia.

Estimated Delivery Times

Estimated delivery times within Australia are:

Australian warehouse: approximately 3–10 business days after dispatch
International warehouse: approximately 7–20 business days after dispatch
Remote or regional locations: additional delivery time may be required

Delivery estimates may vary depending on the product, warehouse location, destination, shipping method, carrier availability, customs processing and other circumstances outside our reasonable control.

Any delivery date displayed on our website or provided after purchase is an estimate unless we expressly confirm that it is a guaranteed delivery date.

Shipping Charges

Shipping charges, where applicable, are calculated and displayed at checkout before payment is completed.

Some products or promotions may qualify for free shipping. Any free-shipping conditions will be displayed on the relevant product page, promotional offer or checkout page.

Tracking Your Order

When tracking information becomes available, it will be emailed to the address provided with your order.

Please allow up to 5 business days after dispatch for tracking information to begin updating. International tracking may not update at every stage of the journey.

If your tracking has not updated for an extended period, please contact us at gamazonwarrior@gmail.com with your order number.

Orders Containing Multiple Products

Products may be stored at different warehouses. As a result, an order containing multiple products may be sent in separate packages and arrive on different dates.

You will not be charged additional shipping fees where we choose to split an order after it has been placed.

Delivery Delays

Occasional delays may occur because of:

Carrier or postal-network disruptions
Severe weather or natural disasters
Customs or border processing
Peak shopping and holiday periods
Incorrect or incomplete delivery information
Events outside our reasonable control

If we become aware of a significant delay, we will make reasonable efforts to notify you and provide an updated delivery estimate.

If we cannot supply or deliver your order within the promised timeframe—or, where no timeframe was promised, within a reasonable time—we will work with you to provide an appropriate solution. Depending on the circumstances and your rights under the Australian Consumer Law, this may include continued delivery, a replacement or a refund.

Nothing in this policy excludes, restricts or modifies any right or remedy available to you under the Australian Consumer Law.

Incorrect Delivery Information

Customers are responsible for providing a complete and accurate delivery address, including any apartment number, unit number, business name or access instructions.

Please contact us immediately if you notice an error. We cannot guarantee that an address can be changed after an order has entered processing or been dispatched.

If an order is returned because the address supplied was incorrect or incomplete, we will contact you. Reasonable redelivery costs may apply where permitted by law. We will not charge additional costs where the delivery problem was caused by us or our delivery partners.

Failed Delivery and Unclaimed Parcels

If nobody is available to accept a delivery, the carrier may:

Leave the parcel in a safe location
Take it to a collection point
Attempt delivery again
Return it to the sender

Customers are responsible for following the carrier’s collection instructions. If a parcel is returned to us because it was not collected, reasonable redelivery charges may apply where permitted by law.

Lost Parcels

If tracking indicates that your parcel may be lost, please contact us at gamazonwarrior@gmail.com with your order number.

We will investigate the shipment with the relevant carrier or fulfilment partner. If the parcel is confirmed lost before successful delivery, we will provide an appropriate remedy, which may include a replacement or refund, in accordance with the Australian Consumer Law.

Damaged or Incorrect Items

Please inspect your order when it arrives. If an item is damaged, defective or different from what you ordered, contact us as soon as possible at gamazonwarrior@gmail.com

Please include:

Your order number
A description of the issue
Clear photographs or video showing the product, packaging and shipping label

We may use this information to investigate the issue and arrange an appropriate remedy. Requesting evidence does not limit your rights under the Australian Consumer Law.

Customs, Duties and Taxes

Some products may be shipped internationally and may pass through Australian customs.

Any GST or shipping charge collected by us will be shown at checkout. In the uncommon event that an additional import duty, tax or customs charge applies, responsibility for that charge will be disclosed where known and handled in accordance with applicable Australian law.

We recommend contacting us before ordering if you have questions about a product’s shipping origin or potential import charges.

Authority to Leave

Some carriers may leave a parcel in a location they consider safe. Where available, delivery preferences may be managed through the carrier’s tracking page.

Risk in the goods remains with Gamezon Australia until the goods are delivered to you or to a person or location you have authorised, subject to applicable law.

Changing or Cancelling an Order

Please contact us as soon as possible if you need to change or cancel an order.

We will try to accommodate your request, but changes or cancellations may not be possible once processing or fulfilment has started. This does not affect any cancellation, refund or other rights you may have under the Australian Consumer Law.